FAQs

The towels are designed for single use to ensure the most hygienic skincare experience.

The towel dispenser warms and prepares towels in just a few seconds, giving you a comfortable warm towel almost instantly.

Each device includes 20 compressed towels to get started. Additional towel refill packs are available in bundles of 60, 120, or 180.

Orders are processed within 1-4 business days. Once shipped, delivery typically takes 7-10 business days. You'll receive a tracking number by email once your order is on its way.

For best performance, we recommend rinsing the water tank and wiping the inside of the machine every 1–2 weeks.

Email us at merelahelp@gmail.com. We typically respond within 1 business day. Or you can head over to our contact page and send us a message!